Refund policy

Return, Refund and Cancellation Policy

Cauvery Designers is operated by Jajibelli LLC, 5, Nanjappa Road, Nanjappa Layout, Chamundeswari Layout, Vidyaranyapura, Bengaluru 560097, Karnataka, India.

Ready pieces (sarees, lehenga sets, blouses)

Every ready piece is handmade and one of a kind. We do not offer cash refunds for change of mind. Instead, within 14 days of delivery or pickup you can request:

Free alteration for fit, or
An exchange for another piece of equal value (pay the difference for a higher-priced piece).

To be eligible, the piece must be unworn, unwashed, and returned with its original tags and packaging. Message us on WhatsApp at +91 96328 48959 or email info@jajibelli.com with your order number to start a request.

Custom stitching and made-to-order work

Blouse stitching, alterations and made-to-order pieces are cut and stitched to your measurements, so they cannot be returned or refunded once the fabric has been cut. If the fit is not right, we will alter it free of charge within 14 days of delivery or pickup.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 48 hours of delivery with photos. We will arrange a free return and send a replacement. If a replacement is not available, we will issue a full refund.

Cancellations

Orders for ready pieces can be cancelled for a full refund before they are dispatched. Custom stitching orders can be cancelled for a full refund before the fabric is cut. Once dispatched or cut, the order cannot be cancelled.

Refund processing

Approved refunds are processed within 5–7 working days to the original payment method. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect in your account.

Return shipping

Return shipping is free for damaged, defective or wrong items. For exchanges and alterations sent by courier, return shipping is a flat ₹120 within India. You can also bring the piece to our shop in Vidyaranyapura, Monday to Saturday, 10am–7pm.